05. Governing Law This Agreement shall be governed by and construed in accordance with the laws of United States of America.
06. Confidentiality Both parties agree to maintain the confidentiality of all proprietary information and materials shared during the course of the project. This obligation will continue indefinitely, even after the termination of this Agreement.
07. Intellectual Property Upon full payment, the Agency grants the Client exclusive rights to the final deliverables. The Agency retains the right to use the deliverables for promotional purposes unless explicitly restricted by the Client.
08. Termination This Agreement may be terminated by either party with 7 days written notice on email or message. In the event of termination, the Client agrees to pay for all Services rendered up to the date of termination.
09. Dispute Resolution In the event of a dispute, the parties agree to first attempt to resolve the issue through mediation. If mediation fails, the dispute will be resolved through non-binding arbitration.
10. Refund Policy Refunds are not provided under the following conditions:
- After the initial design/mockup approval.
- Due to a change of mind or project cancellation by the Client.
- If the Client finds a cheaper service provider during the project.
- Once the final deliverable has been made and accepted.
- For third-party services purchased on behalf of the Client.
- If the Client becomes unresponsive for more than one week.
- If the Client's business fails to succeed post-delivery.
Refunds can be provided under the following conditions:
- If the project has not commenced within 72 hours of payment and no initial preview has been shared.
- If the Agency fails to complete the project as per the agreed terms.
- If the Client requests a cancellation within 12 hours of making the payment.
11. Entire Agreement This Agreement, together with the attached SOW and any other referenced documents, constitutes the entire agreement between the parties and supersedes all prior understandings or agreements, whether written or oral.
12. Amendments Any amendments or modifications to this Agreement must be made in writing and signed by both parties.
Terms and Conditions
The Eagle Web Terms and Conditions
- Acceptance of Terms By accessing or using the services provided by The Eagle Web ("Agency"), you ("Client") agree to comply with and be bound by these Terms and Conditions. If you do not agree to these terms, please do not use our services.
- Services The Agency provides digital services, including but not limited to website development and design, logo design, video animation, SEO, marketing and content writing. Specific service details will be outlined in a separate Statement of Work (SOW) for each project.
- Payment Terms
- All projects require a non-refundable upfront deposit as outlined in the project proposal.
- Payment schedules and milestones will be detailed in the SOW.
- Late payments may incur additional fees as specified in the service agreement.
- Client Responsibilities
- Provide timely feedback and approvals.
- Supply all necessary materials and information required for the project.
- Ensure full and timely payment according to the agreed schedule.
- Revisions
- The Client is entitled to a specified number of revisions rounds as detailed in the SOW.
- Additional revisions beyond the agreed number may incur extra charges.
- Confidentiality
- Both parties agree to keep all proprietary information confidential.
- This obligation extends beyond the termination of the contract.
- Intellectual Property
- Upon full payment, the Agency grants the Client exclusive rights to the final deliverables.
- The Agency retains the right to use the deliverables for promotional purposes unless explicitly restricted by the Client.
- Termination
- Either party may terminate the agreement with a specified notice period.
- The Client is responsible for payment of all services rendered up to the termination date.
- Governing Law
- These terms and conditions are governed by the laws of United States of America.
- Limitation of Liability
- The Agency is not liable for any indirect, incidental, or consequential damages arising from the use of our services.
- Our total liability is limited to the amount paid by the Client for the specific project.
- Dispute Resolution
- Disputes will first be attempted to be resolved through mediation.
- If mediation fails, disputes will be resolved through non-binding arbitration.
- Refund Policy
- Refunds are not provided once the initial design/mockup is approved or for third-party services purchased on behalf of the Client.
- Full refund conditions and non-refundable scenarios are detailed in the refund policy section of the service agreement.
- Changes to Terms
- The Agency reserves the right to modify these terms at any time.
- Continued use of our services constitutes acceptance of any changes.
- Automatic Payment Authorization
The Client agrees to the following terms regarding automatic payment authorization to ensure complete and timely payment for the services rendered by the Agency:
- Non-Responsiveness: If the Client becomes unresponsive or fails to provide necessary feedback, approvals, or payment within seven (7) days of any request or milestone, the Agency is authorized to automatically charge the remaining balance of the project to the Client's provided payment method.
- Project Completion Without Full Payment: If the Client utilizes or takes delivery of any part of the services or deliverables without making full payment as per the agreed payment schedule, the Agency is authorized to automatically charge the remaining balance to the Client's provided payment method.
- Payment Discrepancies: In the event of any payment discrepancies or issues, the Client agrees to resolve such matters promptly. If the Client fails to do so within seven (7) days, the Agency is authorized to automatically charge the remaining balance to the Client's provided payment method.
- Late Payment Fees: Any payments not received by the due date will incur a late payment fee of 10% per month on the outstanding balance until paid in full. The Agency is authorized to automatically charge this fee to the Client's provided payment method.
- Cancellation or Termination: In the event that the project is canceled or terminated by the Client without prior mutual agreement, the Agency is authorized to charge the Client for all completed work and any incurred costs up to the point of cancellation or termination.
- Contact Information For any questions about these Terms and Conditions, please contact us at support@theeagleweb.com or +1 917-310-1802
Refund Policy for The Eagle Web
At The Eagle Web, we strive to deliver exceptional digital services, including and not limited to website development, design, logo design, video animation, SEO, marketing and content writing. To ensure clarity and mutual understanding, we have established the following refund policy:
Non-Refundable Scenarios
- Post-Approval of Initial Mockup:
- Refunds are not provided once the initial design or mockup has been approved by the client.
- Change of Mind:
- Refunds are not provided if the client decides not to proceed with the project after the payment has been made.
- Switching to a Cheaper Provider:
- Refunds are not provided if the client finds a cheaper service provider during the project progress.
- Final Deliverable:
- Refunds are not provided once the final deliverable has been made and accepted by the client.
- Third-Party Services:
- Refunds are not provided for third-party services purchased on behalf of the client, such as hosting, plugins, website themes, SSL certificates, or domains.
- Client Inactivity:
- Refunds are not provided if the client becomes unresponsive or ghosts for more than one week during the project.
- Business Failure:
- Refunds are not provided if the client's business fails to succeed after the completion of our services.
Refundable Scenarios
- Project Not Started:
- Refunds can be provided if the project has not commenced within 72 hours of payment, provided no initial preview has been shared. If an initial preview is shared within 72 hours, refunds are not possible.
- Failure to Complete the Project:
- Refunds can be provided if we fail to complete the project as per the agreed terms and timelines.
- Cancellation within 12 Hours:
- Refunds can be provided if the client requests a cancellation within 12 hours of making the payment.
How to Request a Refund
- To request a refund, please contact our support team at support@theeagleweb.com or +1 917-310-1802 with your project details and the reason for the refund request.
- Our team will review your request and respond within 3 business days.
Privacy Policy
- Introduction The Eagle Web ("Agency") is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your information when you use our services.
- Information We Collect
- Personal Information: Name, email address, phone number, and payment information.
- Project Information: Details about your business and project requirements.
- Usage Data: Information on how you interact with our website and services.
- How We Use Your Information
- To Provide Services: Use personal and project information to deliver the services you have requested.
- Communication: Send updates, invoices, and important information regarding your project.
- Improvement: Analyze usage data to improve our services and website functionality.
- Marketing: Send promotional materials and newsletters if you opt-in to receive them.
- Information Sharing
- Third-Party Services: We may share your information with third-party providers necessary for completing your project (e.g., hosting services, payment processors).
- Legal Requirements: We may disclose your information if required by law or in response to valid requests by public authorities.
- Data Security
- We implement industry-standard security measures to protect your personal information.
- Despite our efforts, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.
- Cookies
- Our website uses cookies to enhance your user experience.
- You can control cookie settings through your browser preferences.
- Third-Party Links
- Our website may contain links to third-party sites. We are not responsible for the privacy practices or content of these sites.
- Changes to This Privacy Policy
- We may update this Privacy Policy from time to time. Changes will be posted on our website, and your continued use of our services constitutes acceptance of those changes.
- Contact Us If you have any questions about this Privacy Policy, please contact us at support@theeagleweb.com or +1 917-310-1802
The Eagle Web values your business and looks forward to delivering exceptional digital solutions for your needs. Thank you for choosing us.
Agency:
The Eagle Web
